Redesigned the Good-to-Trade portal end-to-end, simplifying the product taxonomy and making GTT/NGTT reasons and ownership clear. Partnered with FO/Ops/Compliance, extended the design system, and shipped accessible, data-driven interfaces.
Built a unified, role-aware security operations workspace that reduces context-switching and supports repeatable triage and incident response.
I designed a decision intelligence dashboard that visualises scenarios, constraints, and projected outcomes, letting decision makers run what ifs, compare trade offs, and prioritise the highest impact actions.
I led end-to-end UX for PSA’s AFS service booking and Peugeot’s online purchase flows—defining IA, designing token-driven UI, and building core screens to make booking and configuring a car fast, clear, and reliable.
I led UX and UI implementation for EasyLife’s consumer quick-quote experience and the broker ELA dashboard — standardising IA, tokenising components, and improving the end-to-end flow to reduce abandon and speed broker contact.
I led end-to-end UX across Agent Vault, Back-Office processing, and SafeLink Enrollment — centralising proofs, standardising taxonomy, and building resilient multi-channel submission flows so cases move forward faster and audits are simpler.
Collection of shorter client projects and experiments: product concepts, event sites, and interaction prototypes focused on rapid outcomes and reusable UI patterns.
